General terms and conditions 3rangers.at (in accordance with General Travel Conditions ARB 1992): 1. Booking / conclusion of contract The travel contract is concluded between the booking party and the organizer if there is agreement on the essential parts of the contract (price, service and date). This results in rights and obligations for the customer. 2. Change in the person of the tour participant A change in the person of the traveler is possible if the substitute person fulfills all the conditions for participation and can be done in two ways. 2.1. Assignment of entitlement to travel services The booker's obligations under the travel contract remain in effect if he assigns all or individual claims from this contract to a third party. In this case, the person making the booking bears the resulting additional costs. 2.2. Transfer of the travel event If the customer is prevented from attending the travel event, he can transfer the contractual relationship to another person. The organizer must be notified of the transfer either directly or via the agent within a reasonable period of time before the departure date. The organizer can announce a specific deadline in advance. The transferor and the purchaser are jointly and severally liable for the unpaid remuneration and, if applicable, for the additional costs incurred as a result of the transfer. 3. Contract content, information and other ancillary services In addition to the information obligations that also apply to the agent (namely information on passport, visa, foreign exchange, customs and health entry regulations), the organizer must provide sufficient information about the service offered by him. The service descriptions in the catalog or prospectus valid at the time of booking and the other information contained therein are the subject of the travel contract, unless otherwise agreed upon at the time of booking. However, it is recommended that such agreements be made in writing. 4. Trips with special risks For trips with special risks (eg expedition character), the organizer is not liable for the consequences that arise in the course of the occurrence of the risks if this happens outside of his area of responsibility. This does not affect the organiser's obligation to carefully prepare the trip and to carefully select the persons and companies entrusted with the provision of the individual travel services. 5. Legal bases in the event of service disruptions 5.1. Warranty The customer has a warranty claim in the event of insufficient or insufficient service. The customer declares that he agrees that the organizer, instead of his right to conversion or price reduction, can provide him with a fault-free service or improve the defective service within a reasonable period of time. This can be remedied in such a way that the defect is remedied or an equivalent or higher-quality replacement service, which is also given the express consent of the customer, is provided. 5.2. Compensation for damages If the organizer or his assistants culpably violate the obligations incumbent on the organizer from the contractual relationship, the organizer is obliged to compensate the customer for the resulting damage. Insofar as the organizer is responsible for people other than his employees, he is only liable - except in cases of personal injury - if he does not prove that they have acted with intent or gross negligence. Except in the case of willful misconduct and gross negligence, the organizer is not liable for items that are usually not taken, unless he has taken them into custody with knowledge of the circumstances. The customer is therefore advised not to take any items of particular value with them. It is also recommended to properly store the items you have taken with you. 5.3. Notification of defects The customer must immediately notify a representative of the organizer of any defect in the performance of the contract that he discovers during the trip. This assumes that he has been notified of such and that he can be reached on the spot without any significant effort. Failure to provide this notification does not change anything under 5.1. described warranty claims of the customer. However, it can be credited to him as contributory negligence and to this extent reduce his possible claims for damages. However, the organizer must have informed the customer in writing, either directly or through the agent, of this obligation to notify. Likewise, the customer must have been informed at the same time that an omission of the notification does not affect his warranty claims, but that it can be counted as contributory negligence. If necessary, in the absence of a local representative, it is advisable either to inform the respective service provider (e.g. hotel, airline) or directly to the organizer about defects and to request remedial action. 5.4. Special Liability Laws The organizer is liable for air travel according to the Warsaw Convention and its supplementary agreement, for rail and bus travel according to the Railway and Motor Vehicle Liability Act. 6. Assertion of any claims In order to facilitate the assertion of claims, the customer is recommended to obtain written confirmation of the non-performance or inadequate performance of services or to secure receipts, evidence and witnesses. Warranty claims by consumers can be asserted within 2 years. Claims for damages expire after 3 years. In the interests of the traveler, it is advisable to assert claims immediately after returning from the trip directly to the organizer or through the mediating travel agency, as difficulties in providing evidence can be expected with increasing delay. 7. Provision of information to third parties Information about the names of the tour participants and the whereabouts of travelers will not be given to third parties, even in urgent cases, unless the traveler has expressly requested information. The costs arising from the transmission of urgent messages are borne by the customer. It is therefore recommended that travel participants give their relatives the exact holiday address.